PRIVACY POLICY
Applied Human Change respects your privacy and is committed to handling the personal information you provide responsibly, privately and with appropriate discretion.
This Privacy Policy explains the types of personal information that may be collected through Applied Human Change, why that information is collected, how it may be used and disclosed, and the choices available to you regarding your information.
This policy applies to information collected through the Applied Human Change website, inquiries, bookings, pre-session questionnaires, communications and the provision of Applied Human Change services.
1. INFORMATION I MAY COLLECT
Depending on how you interact with Applied Human Change, I may collect information including: your name and contact details; your country or location where relevant to providing the service; booking and appointment information; communications and inquiries you send to me; information you provide through your pre-session questionnaire; information you voluntarily provide that you consider relevant to the particular pattern, behavior or response you want to work on; information you voluntarily provide during your session; administrative information relating to your booking and payment; and• technical information generated through your use of the website or third-party services.
Please provide only information that you consider relevant to your inquiry or Human Change session.
2. YOUR PRE-SESSION QUESTIONNAIRE
Your pre-session questionnaire is used to help me understand the specific pattern you want to change and prepare your personalized Human Change session.
The questionnaire may ask about how you experience the pattern, when and where it occurs, what you notice internally, what you currently do in response and what you would like to experience or do differently.
Depending on the subject you are bringing to Human Change, you may choose to provide information relating to your professional life, personal circumstances, relationships, family or other private matters.
Depending on what you choose to disclose, your responses may contain personal or sensitive information.
Please provide only information that you consider relevant to the work you are requesting.
I use your questionnaire information for the purpose of reviewing, preparing and providing your personalized Human Change service and for related administrative purposes.
3. PRIVACY, CONFIDENTIALITY & DISCRETION
I recognize that privacy, confidentiality and discretion are especially important when you are sharing professional, relationship, family or other personal information.
Your pre-session questionnaire is reviewed by me personally for the purpose of understanding and preparing the Human Change service you have requested.
Information you provide about your Human Change work is treated as private and confidential within the operation of the service, subject to the disclosures described in this Privacy Policy and any disclosure required or authorized by law.
Your information will not ordinarily be disclosed to another person merely because they are your employer, colleague, business partner, spouse or partner, former partner, family member or another person connected with you.
I do not sell your personal information.
Information may be disclosed where:
• you authorize or request the disclosure;
• disclosure is reasonably necessary to a third-party service provider used to operate the service;
• disclosure is required or authorized by law; or
• another lawful basis for disclosure applies.
4. WHY I COLLECT PERSONAL INFORMATION
I may collect and use personal information to:
• respond to inquiries;
• determine whether Applied Human Change is appropriate for the service being requested;
• manage bookings and appointments;
• review your pre-session questionnaire;
• prepare and personalize your Human Change session;
• provide your private online session;
• communicate with you before or after your appointment where appropriate;
• process and maintain administrative records relating to your booking;
• manage cancellations, rescheduling or refunds;
• operate and improve the Applied Human Change website and services;
• meet legal, regulatory or administrative requirements; and
• protect the safety, rights and legitimate interests of Applied Human Change and others where reasonably necessary or required by law.
5. HOW INFORMATION IS COLLECTED
Personal information is generally collected directly from you.
This may occur when you:
• contact Applied Human Change;
• submit an online form;
• book or pay for a session;
• complete your pre-session questionnaire;
• communicate with me by email or other approved communication methods;
• participate in an online session; or
• otherwise voluntarily provide information.
Some technical information may also be collected automatically through the website or third-party platforms used to operate the service.
6. THIRD-PARTY SERVICE PROVIDERS
Applied Human Change uses third-party services to operate aspects of the website and service.
These may include providers used for website hosting, online forms, email, appointment scheduling, payment processing, video conferencing and other business administration.
Personal information may be processed or stored by these providers where necessary to provide their services.
Third-party providers have their own privacy policies and information-handling practices. Where appropriate, you should review the privacy information provided by a third-party service before using that service.
7. PAYMENT INFORMATION
Payments may be processed through a third-party payment provider.
Applied Human Change does not intentionally collect or store your complete credit or debit card details when payment information is entered directly into the payment provider's system.
Payment providers process information in accordance with their own terms and privacy policies.
I may retain administrative information about your transaction, such as payment status, transaction reference, amount paid and related booking information.
8. DISCLOSURE OF PERSONAL INFORMATION
I do not sell your personal information.
Personal information may be disclosed where reasonably necessary to operate the service, including to service providers that support website hosting, forms, booking, payment, communication, video conferencing or business administration.
Information may also be disclosed where you have authorised the disclosure, where required or authorised by law, or where otherwise permitted under applicable privacy law.
I aim to limit disclosure to information reasonably necessary for the relevant purpose.
9. OVERSEAS PROCESSING
Some third-party technology and service providers used by Applied Human Change may store or process information outside Australia.
The countries in which information may be processed can depend upon the particular provider, its infrastructure and the services being used.
Where third-party services are used, their handling of information is also governed by their applicable privacy policies and terms.
Further information about relevant third-party providers can be requested by contacting Applied Human Change.
10. SECURITY
Protecting Your Information
I take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.
This includes using appropriate administrative and technological measures for the nature of the information being handled.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. HOW LONG INFORMATION IS KEPT
Personal information is retained for as long as reasonably necessary for the purposes for which it was collected, for legitimate administrative purposes, and where retention is required or appropriate under applicable law.
When personal information is no longer reasonably required, reasonable steps may be taken to securely delete, destroy or de-identify it, subject to any legal or administrative retention requirements.
12. MARKETING
Booking a Human Change session does not automatically subscribe you to marketing communications.
If you separately choose to subscribe to updates or marketing communications, you may unsubscribe at any time using the unsubscribe option provided or by contacting Applied Human Change.
Personal or sensitive information provided in your pre-session questionnaire will not be used for direct marketing.
13. ACCESS AND CORRECTION
You may contact Applied Human Change if you would like to request access to personal information held about you or ask for information to be corrected.
I will respond to reasonable requests in accordance with applicable privacy requirements.
In some circumstances, access may be limited or refused where permitted or required by law. If this occurs, I will explain the reason where appropriate.
14. PRIVACY QUESTIONS OR COMPLAINTS
If you have a question, concern or complaint about how your personal information has been handled, please contact me.
I will consider your inquiry or complaint and respond within a reasonable period.
15. CHANGES TO THE POLICY
This Privacy Policy may be updated from time to time to reflect changes to Applied Human Change services, technology, information-handling practices or applicable requirements.
The current version will be published on this website.
Last updated: 27 August 2026
© 2026 Applied Human Change
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